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kf11 is direct about how we collect, use and protect the information tied to your account. This policy covers what data we hold, why we hold it, and the choices available to you — with access and eligibility depending on your local law and eligible regions.
When you open an account on kf11, we collect the details you provide directly — your name, contact information and the payment method you choose to fund your wallet. If you deposit using Nagad or Rocket, we record the transaction reference tied to that method alongside your account ID; the same applies to Bank Transfer records. We do not store your full mobile wallet credentials or bank login details at any point. Beyond account registration, we collect session data: the device type, browser version and approximate region from which you access the site. This helps us keep your mobile session consistent across visits and flag unusual access patterns for your protection. We also collect behavioral data — which sections of the lobby you visit, how long a session runs — to improve how the site works for you. All data is processed for the specific purpose it was collected: account management, transaction records, fraud detection and improving the platform. We do not sell your personal data to third parties. We share data only where required by applicable law or with service providers operating under data-processing agreements with us. Your eligibility to use this service depends on your local law and the regions we support.
This policy applies specifically to information handled through kf11 — your account, your wallet activity and your use of this site. It does not extend to third-party services linked from our pages, and it does not cover data practices of external payment processors handling your Nagad or Rocket transactions on their own platforms. Understanding the boundary of this policy helps you know what questions to direct to us versus the relevant third party.
Any data collected during login, registration or account recovery falls under this policy. That includes the email or phone number you use to access your account and any device verification steps shown in your account settings.
We hold a record of deposits and withdrawals processed through your kf11 wallet, including method identifiers for Nagad, Rocket and Bank Transfer. The data held by those payment providers on their own systems is governed by their own privacy terms.
Your interaction with the lobby — which game categories you open, session length, browser type — is collected by us and covered by this policy. We use this data to maintain session continuity and improve navigation on mobile devices.
Links to external sites, game studios or payment gateways operate under their own data policies. Once you leave kf11 or interact with an embedded third-party frame, this policy no longer governs how that party handles your data.
You have practical choices about the data kf11 holds on your account. The most direct route is through your signed-in account area, where you can review the profile details we hold and correct any information that is out of date — your contact number, preferred language or linked payment method. If you believe a transaction record is incorrect, raise it through our published support route so we can locate the specific entry and respond. If you want to understand what data we hold beyond what is visible in your account, you can submit a written request through the contact channel listed in this policy. We will respond by directing you to the relevant record or explaining why a specific piece of data is retained. Where data is held for legal or fraud-prevention reasons, we will say so. You also have the right to ask us to close your account, after which we will retain only the data we are required to keep under applicable law.
Open your signed-in account page to see the profile data we hold. Contact details, wallet method and session history are visible there without needing to contact support.
If your phone number, email or payment method reference is wrong, update it directly in your account settings or contact support with the corrected detail and your account ID.
For data you cannot see in your account, use the published support contact to submit a written query. We will locate the relevant record and reply with what we hold and why.
You can ask us to close your account. After closure, we retain only the data required by applicable law — transaction records, identity verification data — and remove the rest.
If you have a question about this privacy policy or the data tied to your account, use one of the published contact routes below. We do not list operating hours or response commitments we cannot verify — check the contact page for the current published routes and any availability notices shown there.
The live chat widget is available on the site. Use it to raise a data or account query in real time. Have your account ID ready so we can locate your record quickly.
Send your privacy-related query to the email address published on our contact page. Include your account email and a clear description of the data question or correction you need.
The help section inside your signed-in account lists the current support routes and any published notices about response handling. Check there first for the most current contact information.
kf11 applies data handling practices across four key areas: what we store, how long we keep it, who can access it and how you request changes. Each area has a defined process you can verify through your account or through our published support routes.
We use cookies to keep your session active when you switch between the lobby and your account wallet on mobile. You can adjust cookie preferences through your browser settings, though disabling some cookies may affect how pages load on your device.
Access to your stored account data is restricted to authenticated account holders and authorised internal processes. We do not expose account or transaction records through public-facing interfaces. Unusual login patterns trigger an account review.
Transaction records tied to Nagad, Rocket and Bank Transfer are retained for the period required under applicable law. Profile data not subject to legal retention is removed when you close your account. We do not keep data longer than necessary.
To correct or query stored data, use your account page or the published contact routes listed under the support section of this policy. We will confirm receipt and tell you what action was taken or why a request cannot be fulfilled.
These questions cover the data and account topics we hear most from people checking this policy. If your question is not answered here, use the contact routes listed above.
We collect the details you enter during registration — name, contact details, and the payment method you link to your wallet. If you use Nagad, Rocket or Bank Transfer, we record the transaction reference. We also collect device and session data to maintain account continuity across visits.
We do not sell your data. We share it only where required by applicable law or with service providers who operate under data-processing agreements. Payment processors like Nagad and Rocket handle their own transaction data under their own terms, separate from this policy.
Your signed-in account page shows the profile data we hold, including contact details and wallet history. For data not visible there, submit a written request through the published support contact. We will locate the record and reply with what we hold and why we hold it.
Yes. You can request account closure through support. After closure, we remove non-essential data and retain only what applicable law requires us to keep — typically transaction records and identity verification data for a defined period tied to your jurisdiction.
No. This policy covers data held by kf11 in relation to your account. Once a transaction is processed through Nagad, Rocket or Bank Transfer, the data those providers hold on their own systems is governed by their respective privacy terms, not ours.
We use cookies to keep sessions active as you move between the lobby and your account on mobile. You can manage cookie preferences through your browser settings. Turning off functional cookies may affect session continuity, but you can still access the site and your account.